Refund and Return Policy

Effective Date: November 8, 2026

Thank you for shopping with Werns. We want you to love your purchase from wernsdecor.com (the “Website”). If something isn’t right, this Refund and Return Policy explains how returns, refunds, and exchanges work. By placing an order with Werns, you agree to this policy.

1. Return Eligibility

You may request a return within 30 days of the delivery date. To be eligible, your item must:

• Be unused, undamaged, and in the same condition you received it
• Be in its original packaging, with all accessories, parts, and protective materials
• Be accompanied by your order number or proof of purchase

Return requests made after 30 days from delivery will not be accepted.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Custom, personalized, or made-to-order items
• Items marked “final sale” or “non-returnable” on the product page
• Items that have been used, installed, altered, or damaged after delivery
• Items returned without prior approval from Werns
• Gift cards

3. Damaged, Defective, or Incorrect Items

Many of our products are fragile, and we take care to package them securely. If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the item, the damage, and the outer shipping box and packaging
• A short description of the problem

Please keep all original packaging until your claim is resolved. After reviewing your claim, Werns will offer a replacement or a refund, whichever you prefer where stock allows. In these cases, we cover the return shipping cost if a return is required.

4. How to Start a Return

1. Email us at support@wernsdecor.com with your order number, the item(s) you want to return, and the reason for the return.
2. Our team will review your request and reply with approval and return instructions, including the return address.
3. Pack the item securely in its original packaging and ship it back using a trackable shipping method.
4. Send us the tracking number so we can follow your return.

Please do not send items back before receiving approval from Werns. Returns sent without approval may be refused or lost, and we cannot be responsible for them.

5. Return Shipping Costs

If you are returning an item because you changed your mind or it did not meet your expectations, you are responsible for the cost of return shipping. Original shipping charges are non-refundable. Werns is not responsible for items lost or damaged in transit during a return, so we strongly recommend using a trackable and insured shipping service.

If the return is due to our error (damaged, defective, or incorrect item), Werns will cover the return shipping cost.

6. Inspection and Refund Processing

When your return arrives, we will inspect the item and notify you of the result by email. If your return is approved, your refund will be issued to your original payment method within 5 to 10 business days. Your bank or card provider may need additional time to post the refund to your account.

If the returned item is not in its original condition, is damaged through use or poor packaging, or is missing parts, Werns may refuse the return or issue a partial refund to reflect the loss in value.

7. Exchanges

To exchange an item for a different product, color, or size, please contact us at support@wernsdecor.com within 30 days of delivery. Exchanges are subject to availability. If the item you want is out of stock, we will offer a refund instead.

8. Order Cancellations

You may request to cancel an order by contacting us as soon as possible after placing it. If your order has not yet been shipped, Werns will cancel it and issue a full refund. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy once it is delivered.

9. Lost or Delayed Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first. If you still cannot find it, contact us within 7 days and Werns will help investigate with the shipping carrier. If your package is confirmed lost in transit, we will send a replacement or issue a full refund.

10. Customs, Duties, and Taxes

For international orders, import duties, customs fees, and taxes charged by your country are the responsibility of the customer and are non-refundable. Refused or unclaimed packages that are returned to Werns by the carrier may be refunded less the original shipping cost and any return shipping fees we incur.

11. Contact Us

If you have any questions about this Refund and Return Policy, please contact Werns:

• Website: wernsdecor.com
• Email: support@wernsdecor.com

12. Changes to This Policy

Werns may update this Refund and Return Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Changes apply to orders placed after the update.