Payment Policy

Effective Date: November 8, 2026

This Payment Policy explains how payments work when you shop with Werns at wernsdecor.com (the “Website”). By placing an order with Werns, you agree to the terms below.

1. Accepted Payment Methods

Werns accepts the payment methods shown at checkout, which may include:

• Major credit and debit cards (such as Visa, Mastercard, and American Express)
• PayPal
• Digital wallets (such as Apple Pay and Google Pay), where available

Available payment methods may vary depending on your location and the contents of your order. We may add or remove payment methods at any time.

2. Currency and Pricing

All prices on the Website are shown in US dollars (USD) unless stated otherwise. If your card or payment account uses a different currency, your bank or payment provider may convert the amount using its own exchange rate and may charge currency conversion or international transaction fees. Werns has no control over these fees.

Prices, promotions, and product availability may change at any time without notice. The price that applies to your order is the price shown at the time you complete checkout.

3. Taxes, Shipping, Duties, and Customs

• Taxes: Sales tax, VAT, or other applicable taxes are calculated at checkout where required.
• Shipping: Shipping charges, if any, are shown at checkout before you pay.
• Duties and customs: For international orders, import duties, customs fees, and local taxes charged by your country may apply on delivery. These charges are the responsibility of the customer and are not included in the order total unless stated otherwise at checkout.

4. When You Are Charged

Payment is due in full at the time you place your order. By submitting your order, you authorize Werns and our payment processors to charge the total amount, including the items, shipping, and any applicable taxes, to your selected payment method.

Your order is not confirmed until your payment is successfully authorized and you receive an order confirmation email from Werns.

5. Payment Security

Payments on the Website are handled by secure, trusted third-party payment processors. Your payment details are transmitted using SSL encryption. Werns does not store your full credit or debit card number, expiry date, or security code on our servers. For more information on how your data is handled, please see our Privacy Policy.

6. Accurate Billing Information

You agree to provide accurate, current, and complete payment and billing information, and to use only payment methods that you are authorized to use. The billing address you enter must match the address on file with your card issuer or payment provider. Orders with mismatched or incomplete information may be delayed or cancelled.

7. Declined or Failed Payments

If your payment is declined or fails, your order will not be processed. Payments may be declined for reasons such as insufficient funds, incorrect card details, address mismatch, or a security block from your bank. If this happens, please check your details, try another payment method, or contact your bank. If you continue to have trouble, contact us at support@wernsdecor.com.

8. Fraud Prevention and Order Verification

To protect our customers and our business, Werns may review orders for signs of fraud. We may ask you for additional verification, such as proof of identity or proof of card ownership, before we process or ship an order. Werns reserves the right to cancel or refuse any order that we reasonably believe to be fraudulent, unauthorized, or in violation of our policies. If an order is cancelled for this reason, any payment taken will be refunded to the original payment method.

9. Pricing or Product Errors

We work hard to keep the Website accurate, but errors can occasionally occur. If a product or shipping price is listed incorrectly, Werns reserves the right to correct the error and either contact you to confirm the corrected price or cancel the order and issue a full refund.

10. Discount Codes and Promotions

Discount codes and promotions must be applied at checkout, before payment is completed, and cannot be applied to past orders. Unless stated otherwise, only one code may be used per order, codes have no cash value, and they cannot be combined with other offers. Werns may end or change any promotion at any time.

11. Refunds

If you are eligible for a refund, it will be returned to your original payment method. Refunds are normally processed within 5 to 10 business days, though your bank or card provider may need extra time to show the funds in your account. For full details, please see our Refund and Return Policy.

12. Chargebacks and Payment Disputes

If you have a problem with your order or see a charge you don’t recognize, please contact us first at support@wernsdecor.com. We will do our best to resolve it quickly. If a chargeback or payment dispute is filed, Werns may provide your order and delivery information to the payment processor and your bank to respond to the claim. Werns may also suspend or restrict accounts connected to fraudulent or abusive chargebacks.

13. Contact Us

If you have any questions about this Payment Policy or a charge on your order, please contact Werns:

• Website: wernsdecor.com
• Email: support@wernsdecor.com

14. Changes to This Policy

Werns may update this Payment Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Changes apply to orders placed after the update.